twentyOps — Privacy Policy & Terms

Effective: August 13, 2026

twentyOps ("we") is operated by Jason Orth as a sole proprietor, based in Oregon, USA. This page covers how we handle your information (Privacy Policy) and the terms for using our intake service and text messaging (Terms). By submitting a request or texting us, you agree to both. Contact: jason@twentyops.com · 503-395-4086.

Privacy Policy

What we collect

Only what you provide — name, phone number, and your request details (type of work, location/area, access notes, timing, scope). We keep the text messages exchanged so we can respond accurately.

How we use it

Solely to respond to your request — ask follow-up questions by text, prepare a summary for the team, and follow up about the request you initiated. Not for advertising or unrelated marketing.

Text messaging

If you provide a phone number, you may receive texts from twentyOps about your request. Frequency varies with the conversation. Message and data rates may apply. Reply STOP to opt out, HELP for help.

How we share / never share

We do not sell or rent your personal information. We share it only with service providers that help us operate (e.g., our messaging provider, Twilio, which delivers messages on our behalf), as needed to provide the service, or if required by law. No mobile information — including your phone number — collected for SMS consent is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.

Data retention

Kept only as long as needed to handle your request and for reasonable business/legal recordkeeping, then deleted. You may request deletion by emailing us.

Your choices

Opt out of texts any time by replying STOP; request access, correction, or deletion by email.

Security

Reasonable measures; no method is completely secure.

Children

Not directed to anyone under 18; we don't knowingly collect their information.

Changes

We may update this page; the effective date reflects the latest version.

Terms

The service

twentyOps operates an automated intake service that responds to requests you initiate (form or text) to gather details and route your request; a team member follows up. It gathers information only — no quotes, pricing, bookings, or professional advice, and nothing it sends is a binding offer.

SMS program terms

By submitting your phone number or texting us, you consent to receive conversational texts from twentyOps about your request. Not a marketing program. Frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of any purchase or service.

No warranty / limitation of liability

Provided "as is," no warranties; to the extent permitted by law, twentyOps is not liable for indirect or consequential damages.

Governing law

State of Oregon, USA.

Contact

jason@twentyops.com · 503-395-4086.